Weekend eCommerce Marketplace humor. Here is an Amazon France support reply we recently received to a ticket. Whether a simple, and most likely, language translation error or a more ominous Freudian slip, I found myself laughing out loud this morning. I hope you'll get a laugh out of this too.
Seriously though, when your get a non-sensical response like this, you need to immediately check your case to ensure the case has not been closed. If closed, reopen the case immediately. If not closed, follow up in 3-days.
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